Contact Us

Questions, problems, or feedback? Email us at support@grailbox.com. Please include your device model and app version if you’re reporting a problem.

Manage or Cancel Your Subscription

Pro subscriptions are billed through the Apple App Store or Google Play, so you manage them there.

• iPhone or iPad: Open Settings, tap your name, then tap Subscriptions. Or visit apps.apple.com/account/subscriptions.
• Android: Open the Google Play Store, tap your profile icon, then tap Payments & subscriptions > Subscriptions. Or visit play.google.com/store/account/subscriptions.

Cancel at least 24 hours before your renewal date to avoid being charged for the next period. You keep Pro features until the end of the current period.

Restore Purchases

If you reinstalled the app or switched devices, open the app and tap Restore Purchases. Make sure you’re signed in to the same Apple ID or Google account you used to subscribe.

Refunds

Refunds are handled by Apple or Google. Request one through reportaproblem.apple.com or your Google Play order history.

Frequently Asked Questions

See the FAQ for answers to common questions, such as when puzzles are published and what Pro includes. For how cryptic clues work, see How to Play.

Legal

Read our Privacy Policy and Terms of Use.